Booking conditions & Cancellation Policy
Please read carefully the booking rules below. Each reservation, after its confirmation, has contract value according to the Italian law in force. The contract is binding on the person making the reservation and for all the other subjects mentioned in the same, including minors.
Tu.Ris.Marche, as an intermediary agency, provides services from external suppliers. Therefore, any typology of reimbursement will depend solely on the internal policy of each of the companies offering the service.
1. Booking
You can send a request for availability and wait for our answer.
Following the request, you will be sent an offer (non-binding). The reservation must be confirmed only after our written notice showing the total price of the service and after the payment of the deposit, to be made within 3 days of our confirmation. If the payment is not made in the required time, the reservation is to be understood as nothing.
The reservation becomes binding only upon receipt of a copy of the receipt of payment of the deposit or credit card details on which to make the authorized withdrawal. Send a copy of the payment by e-mail (info@turismarche.com).
At this point Tu.Ris.Marche will endeavor to send a confirmation e-mail or a summary voucher to be displayed at check-in. Booking confirmation implies acceptance of our cancellation and deposit. We kindly ask you to check the accuracy of the data of this confirmation and to notify us as soon as possible of any anomaly. The communication must arrive within and not more than 4 days after receiving it.
After this time, we will decline any liability for any inaccuracies.
Upon arrival, it is mandatory to submit a recognition document for each person.
To make changes to the booking you must contact the front desk staff who will do everything they can to satisfy your request. However, we can not guarantee the fulfillment of this request. If the reservation is moved to a period in which the price is higher than the amount paid, the customer is required to pay the difference.
2. Payment
General conditions:
Payment of a deposit (not including optional services) is required within 3 days of booking confirmation. In case of no receipt of the deposit within the indicated dates, the reservation is null. The same goes for the balance. In the case of non-payment of the balance, the reservation will be canceled.
The amount of the deposit is 30% of the service. As provided by the Italian Civil Code to Art. 1385, will not be returned in case of cancellation or no presentation.
Accepted payment methods: bank transfer and credit card.
The balance of the reservation must be paid on arrival. Any extras must be wound up before departure.
For payments by bank transfer we show the following data:
OWNER OF BANK ACCOUNT: TU.RIS.MARCHE SOC. COOP
ADDRESS OF OWNER: PIAZZA MAZZINI 31 – PETRITOLI (FM)
IBAN: IT02M0326813400052802701990
BANK: BANCA SELLA
BANK ADDRESS: STRADA CLUENTINA 12, 62100 – MACERATA (MC)
SWIFT: SELBIT2BXXX
Send the copy of the transfer receipt via email: info@turismarche.com
indicating the date of your reservation, the telephone number and the email address, you will receive confirmation.
3. Cancellation policy (individual bookings)
To finalize bookings for the period from June to September a deposit by bank transfer or credit card is requested. The amount is not refundable in any case. Different payment terms may be applied in certain periods.
Prolongation of stay:
The extension of the stay requires an additional reservation and is subject to availability and fare rates.
Any booking cancellation must be notified in writing.
No refund is payable to the guest who decides to interrupt the stay already taken and is therefore required to pay for the entire stay booked
NoShow: (miss-presentation)
In the event of a non-presentation, the deposit will be withheld, or the credit card will be charged as a guarantee for the cost of the first night.
4. Booking and Cancellation Policy GROUPS
By making a reservation, the person completing the process is identified as a group referent and confirms that it is authorized by the other participants to comply with the
Booking and Cancellation Policy of Turismarche. The group’s referent is responsible for the total billing for all reservations that he has confirmed. Requests after the expiration date must be communicated directly and exclusively by the parent company. Reservations do not change. It would be necessary to cancel your reservation and make a new one.
Deposit:
A deposit of 30% or 50% of the total of the booked services will be required upon booking confirmation. Confirmation deposit is never refundable.
Guest List:
The group referent is responsible for sending the final list of guests as soon as possible and no less than 15 days before arrival.
Any cancellations must be made in writing (via e-mail).
In case of no show a penalty will be charged 100% of the total stay.
Booking confirmation implies acceptance of our cancellation and deposit.
5. Causes of Force majeure
In case of Force majeure, Tu.Ris.Marche will apply the Italian law and any Italian Government decisions or changes established about specific circumstances. Tu.Ris.Marche will consider every force majeure event in order to do everything we can to satisfy your request. However, we can not guarantee the fulfillment of this request.
Do not hesitate to contact us at the following e-mail address: info@turismarche.com or the contact details on our website www.turismarche.com, our staff is always at your disposal for any request.
